Patients’ perceptions of teleconsultation during COVID-19: a cross-national study - Université d'Évry Access content directly
Journal Articles Technological Forecasting and Social Change Year : 2021

Patients’ perceptions of teleconsultation during COVID-19: a cross-national study

Abstract

In recent months, humanity has had to deal with a worldwide pandemic called COVID-19, which has caused the death of hundreds of thousands of people and paralyzed the global economy. Struggling to cure infected patients while continuing to care for patients with other pathologies, health authorities have faced the lack of medical staff and infrastructure. This study aimed to investigate the acceptance of teleconsultation solutions by patients, which help to avoid the spread of the disease during this pandemic period. The model was built using some constructs of the technology acceptance model UTAUT2, Personal traits, Availability, and Perceived Risks. A new scale on Contamination Avoidance was developed by the authors. The questionnaire was disseminated in several countries in Europe and Asia and a total sample of 386 respondents was collected. The results emphasize the huge impact of Performance Expectancy, the negative influence of Perceived Risk, and the positive influence of Contamination Avoidance on the adoption of teleconsultation solutions. The findings highlight the moderating effects of Age, Gender, and Country.
Fichier principal
Vignette du fichier
S0040162520313366.pdf (399.83 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-03052149 , version 1 (03-02-2023)

Licence

Attribution - NonCommercial

Identifiers

Cite

Patricia Baudier, Galina Kondrateva, Chantal Ammi, Victor Chang, Francesco Schiavone. Patients’ perceptions of teleconsultation during COVID-19: a cross-national study. Technological Forecasting and Social Change, 2021, 163, pp.120510. ⟨10.1016/J.techfore.2020.120510⟩. ⟨hal-03052149⟩
353 View
77 Download

Altmetric

Share

Gmail Facebook X LinkedIn More